Grr...

I'm in somewhat of a foul mood. I work at Summit Financial Marketing in Orem. We're a call center that calls people who have $10,000 or more in unsecured debt, generate interest in debt settlement programs, then transfer them to our clients (the debt settlement companies). The people I work with are some of the most friendly I know. The atmosphere is fun. My boss is encouraging and funny. The work is painful. I am really grateful for the job because it helps pay for books and stuff, but I really don't like talking to these people. They are angry, bitter, and annoying. (Okay not all of them. Sorry to all of those really nice old ladies, Indian housewives, Middle Eastern men, and happy valley women I've talked to for lumping you into that category.)

Anyway, I mean I know these people have it rough with thousands of dollars in debt, 10%+ interest rates, and phone calls about their debt almost constantly, but at least be courteous. People, you racked up the debt, you kept signing up for credit cards, and now some people are offering to save you from bankruptcy. At least be nice to us even if you aren't interested. I am much more happy about taking someone off of our list if they just ask me politely whereas those who are jerks I am really tempted to set up for a callback tomorrow.

So I work four days a week four hours a day. It's not a lot, but considering the nature of the work it's enough. Lately I've been doing really well with 6 or 7 seven leads in a day (that's 6 or 7 successful transfers), but for some reason today I just kept striking out. Finally right as my third hour was ending I got a lead.

With one hour left I kept calling...and calling...and calling. With every call I got more and more discouraged. Then one call I had went something like this.

Me: Hello is (I forget the name) there?

Person: Yeah

Me: Well this is Whitney calling from Summit Finance. How are you today?

Person: What do you want?

Me: Well we're a company that helps people with credit card debt and our records show you're working with about 15,000, is that correct?

Person: That's none of your f****** business! Don't call me again! I...

Me: Sir do not swear at me like that!

Then I hung up as he swore even more at me.

After a day of failure at work this seemed to break me. I had to fight to hold back tears for the rest of my shift. I wish I had the guts to say something like, "Sir you have no class. When you are speaking with a lady you should not speak like that. Sailors speak like that. You're not a sailor. You're from Oklahoma. Besides, even sailors have enough class to hold their tongues around a lady. Anyway it is my business. I'm at my place of business and this is what we do. We help people with debt, but you obviously don't deserve it." Or maybe something one of my coworkers did. After being cussed out and hung up on she called the guy right back just to say, "Do you kiss your mother with that mouth?" The guy actually apologized then went through the call to be successfully transferred! Wow! Maybe these jerks just forget that we're real people. Maybe they wouldn't feel so macho about cussing at telemarketers if they knew that they just made a young 20-year-old girl cry. That's right, you're real tough jerk. How would you feel if your daughter came home from work crying? Yeah. You're right. You'd probably cuss her out too and tell her to cowboy up or something.

Ugh. It's days like these I really miss the times before June 2nd. I'd get off work and Kendall would either be waiting for me in the lobby or the parking lot or back at my place. If I had a good day he would congratulate me and give me a hug. If I had a bad day he would console me and give me a hug. ( I like hugs. ) He would let me snuggle up next to him and just cry all of the jerkiness of those people out on his shoulder. (Sorry... feeling a bit bad for myself).

Anyway I just needed to vent. Thanks Bloggy (that's what I've just nicknamed my blog just now).